Refund Policy
Effective date: 5 September 2026
This Refund Policy applies to paid digital subscriptions purchased for EstiBill, an online software service used to create and manage estimates, quotations, invoices and related PDF documents. EstiBill does not sell or ship physical goods.
1. Subscription Purchases
Monthly and Yearly plans are fixed-period digital access purchases. Payment is made through Razorpay and access is activated after a successful payment is verified by our system.
2. Refund Eligibility
A refund may be approved in the following situations:
- You were charged more than once for the same intended subscription purchase.
- Your payment was successfully captured but the paid plan could not be activated after reasonable troubleshooting.
- An incorrect amount was charged due to a verified technical error on our side.
- A refund is otherwise required under applicable law.
3. Non-Refundable Situations
Except in the situations above, a successfully activated digital subscription is generally non-refundable after paid access has been provided. Change of mind, non-use of the service, or failure to use the remaining subscription period does not by itself qualify for a refund.
4. Refund Request Window
Please submit an eligible refund request within 7 calendar days of the relevant payment. Requests submitted later may still be reviewed where required by law or where the issue is caused by a verified duplicate charge or technical payment error.
5. How to Request a Refund
Send your request to MyEstiBill@gmail.com and include your account email, plan purchased, payment date, amount paid, Razorpay payment ID/order ID, and a short description of the issue. You can also use our Contact page for support details.
6. Review and Approval
We review the payment record and account status before approving a refund. We may ask for additional information if needed to identify the transaction or confirm the issue.
7. Refund Processing Time
Approved refunds are initiated to the original payment method through Razorpay, normally within5–7 business days after approval. The time taken for the refunded amount to appear in your bank account, card, or UPI-linked account may vary depending on the bank or payment provider.
8. Failed or Pending Payments
If a payment fails or remains pending, the paid plan is not activated until Razorpay confirms a successful payment. Any temporary debit or authorization hold for a failed transaction is normally reversed by the bank/payment provider. If it is not reversed within the timeframe shown by your bank, contact us with the transaction details.
9. Contact
Refund and billing questions may be sent to MyEstiBill@gmail.com.
Business / Service Provider: EstiBill